Terms & Conditions

When you book online or via phone with 717 Garage LLC, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein. 

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Booking Terms & Conditions 

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• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing 

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• 717 Garage LLC will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise, please communicate your concerns with the technician. 

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• All vehicles are cleaned at the customers' own risk and must be able to withstand normal cleaning processes. 

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• 717 Garage LLC or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to ensure all interior lights, headlights, or running lights have been turned off. 

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• We cannot guarantee any firm times when accepting your booking. 

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• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type 

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• Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy. 

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• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

 

• All vehicles are cleaned at the customer's own risk 

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•  Service requests are not guaranteed at the time of booking and may be cancelled at any time at the sole discretion of 717 Garage LLC. 717 Garage LLC reserves the right to refuse service to anyone. 

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• 717 Garage LLC reserves the right to refuse or deny customer demands above and beyond the booked detailing 

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• 717 Garage LLC will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered 

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Pricing Terms & Conditions 

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• 717 Garage LLC reserve the right to charge an hourly rate of $75 (or proportion thereof) for any work that is not within the boundaries of the booking 

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• A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials. 

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• Our prices are based on detailing type, type of car and condition of the vehicle. 

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• 717 Garage LLC reserves the right to charge each vehicle according to its condition, the type of vehicle. 

 

Our Service Terms & Conditions 

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• We may ask you where you heard about 717 Garage LLC to gauge our marketing strategies 

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Cancellation Terms & Conditions 

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• We require 24 hours' notice from the start of the arrival window to cancel any booking/detailing service by phone or online. 

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• 717 Garage LLC reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know. 

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• 717 Garage LLC reserves the right to alter a booking or move a booking in accordance with its staff levels, weather conditions and/or equipment failure without penalty to the company. 

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Service Guarantee 

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• If there is probable and clear cause that the service technician did not fulfill the package as ordered or is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service. 

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• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from 717 Garage LLC voids our Service Guarantee. Redo's, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs. 

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• Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service. 

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• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redo's, or any additional work will be performed outside of the original package or estimate. 

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• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee. 

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• Only services included in your order and additional services authorized by 717 Garage LLC are covered under our service guarantee. Any services not authorized by 717 Garage LLC are at the customer's own risk. 

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• Our on-site technician may take photographs and/or videos to document the before and after condition of your vehicle, including the license plate. Preventing the technician from doing so will invalidate our service guarantee, and any redo appointments or refunds are at the sole discretion of 717 Garage LLC. 

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• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of 717 Garage LLC. 

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• Filing a credit card dispute/chargeback for billed services invalidates our service guarantee and no refunds or redo appointments will be authorized 

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• Claims must be filed within 48 hours of the completion of the service by calling or emailing 717garagellc@gmail.com. 

Gift Certificates 

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• Gift Certificates can only be used once per vehicle per service. 

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• Gift certificates cannot be combined or redeemed with any other additional discounts, coupons, or promotions. 

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• The final price for services rendered may exceed the value of this gift certificate. 

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• Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate. 

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• Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply. 

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• Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.